Connect App say rebooting hub but isn't

[grahamdee]

Hi. The Virgin Connect app used to work to scan for blackspots. Now when I try I get one of two failures: It either tells me I am connected through an unknown access point or it fails when scanning and says it is rebooting the hub - but it isn't! I think the point at which it started to go wrong was probably when I removed my old boosters and installed two mesh boosters. Does anyone have any clues as to what I can do to get this working properly. Thanks

[gary_dexter]

The Connect App serves no logical purpose other than setting up the public Wifi hotspots.

Everything else can be done (more intuitively) through the hubs admin gui.

[grahamdee]

I used to find it useful for its wifi blackspot function, but it always fails now with the rebooting message!

[Adduxi]

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@grahamdee wrote:

I used to find it useful for its wifi blackspot function, but it always fails now with the rebooting message!

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Any decent wifi scanner on your phone will give better information around wifi signals in the property and local area.

[John_GS]

Hi @grahamdee

Thanks for posting and welcome to the community. Sorry to hear you're having issues with the Connect app.

Have you tried doing a scan without the mesh system in place? 

Best,