Broadband

[Db13]

Wi-Fi connection keeps dropping out. This has been ongoing for the last 6days. Checking the service status and an email received says it would be fixed by the 30th April but it is still dropping out

[slowinternet11]

Same issue here. W12 area.

It's so unreliable and annoying. It's been like this for a week and I do hope they will fix it soon.

Service status says it will be fixed....

Wonder when?  

[Reece_MH]

Hi Db13 👋

Thanks for posting, and welcome back to the Community Forums.

I'm sorry to hear you're experiencing some issues with your service. I've taken a look on our side and can see there is currently a known problem in your area. The details are below.

Fault Type: SNR (Signal-To-Noise)

Fault Reference: F010567235  

Estimated Fix Time: 10 MAY 2023 15:00

Our teams are working as quickly as possible to resolve this issue, and we're very sorry for any inconvenience caused.

Thanks,