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Broadband issues - Hub 3

T3nshipb
Joining in

Hi All;

I am on M350 fibre and have the Hub 3.0 which is in Modem Mode and I have an ASUS RT-AX82U Wi-Fi 6 gaming router acting as my Wi-Fi / cable router for all household appliances.  This works great although was still having bouts of slow / intermittent drops in internet at times.  I am a gamer and have no issues with cable or Wi-Fi gaming until recently.  I play Day-Z and when on the server loading screen it absolutely kills the internet, dropping a speed test to 1.15Mbps down and a few Mbps up (until I stop server refreshes). It settles when I join an actual game. This is the only game doing this?

Anyway, on looking at the Hub 3.0 I am getting these errors on the log:

No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I have also noted when doing a trace-rt in CMD it drops the 3rd, 5th route (hits my router immediately, then the Hub and dies when out, re-establishes and then drops around 7 or 8th trace-rt path.

I have noted, also mainly in DayZ I have lag and dropped connections for moments.  I am wondering if my router or the line is faulty?  I quite regularly have to restart the Hub 3.0.

I don't understand why this specific issue with this game as it was fine for years.  I am sure its probably something they have updated however with the sporadic issues with connection throughout the house (solid Wi-Fi connections) I am wondering if router / line?  I carried out speed tests with the server loader in DayZ and in Task Manager it only showed 0.1 Mbps usage however I couldn't even run a speed test 80% of the time (when I could Edge showed the speed rate) - very strange.

I removed the Forward Path Equaliser from back of router to test and things have improved - Jitter varies from 0.6 to 10, however mostly around 0.6 - 3.6 with this device removed. Router still has the errors. I have never liked the Hub 3.0.  Should I request a new router or engineer to check line? I have just asked for an upgrade to 500Mbps fibre through my account upgrades.

19 REPLIES 19

Hi Again:

Below are the channel details:

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

203000000

5.8

38

256 qam

9

2

211000000

5.6

38

256 qam

10

3

219000000

5.5

38

256 qam

11

4

227000000

5.8

38

256 qam

12

5

235000000

5.9

38

256 qam

13

6

243000000

5.6

38

256 qam

14

7

251000000

5.8

38

256 qam

15

8

259000000

5.8

38

256 qam

16

9

267000000

6

38

256 qam

17

10

275000000

5.9

38

256 qam

18

11

283000000

6

38

256 qam

19

12

291000000

6.1

38

256 qam

20

13

299000000

6.5

38

256 qam

21

14

307000000

6.1

38

256 qam

22

15

315000000

5.9

38

256 qam

23

16

323000000

5.9

38

256 qam

24

17

331000000

6.1

38

256 qam

25

18

339000000

6.1

38

256 qam

26

19

347000000

5.8

38

256 qam

27

20

355000000

5.6

38

256 qam

28

21

363000000

6

38

256 qam

29

22

371000000

6.3

38

256 qam

30

23

379000000

6.1

38

256 qam

31

24

387000000

5.5

38

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

782

0

2

Locked

38.6

682

0

3

Locked

38.9

620

0

4

Locked

38.6

530

0

5

Locked

38.9

434

0

6

Locked

38.9

420

0

7

Locked

38.9

346

0

8

Locked

38.9

377

0

9

Locked

38.9

324

0

10

Locked

38.6

307

0

11

Locked

38.9

267

0

12

Locked

38.9

248

0

13

Locked

38.9

222

0

14

Locked

38.6

201

0

15

Locked

38.9

188

0

16

Locked

38.9

186

0

17

Locked

38.9

174

0

18

Locked

38.6

181

0

19

Locked

38.9

157

0

20

Locked

38.6

160

0

21

Locked

38.6

151

0

22

Locked

38.9

122

0

23

Locked

38.6

125

0

24

Locked

38.6

128

0

 

 

Refresh data

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

49600000

39.3

5120

64 qam

7

2

36600000

40.8

5120

64 qam

9

3

30100000

41.8

5120

64 qam

10

4

23600000

43.3

5120

64 qam

11

5

43100000

39.8

5120

64 qam

8




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

1

0

5

ATDMA

0

0

0

0

Hi, here is a BQM for today! I will let it run all weekend. The massive spike and dropped packets just short of 1600 hrs was when I launched Day Z and it was in the server loader screen and it was refreshing the official and community server lists! In steam I have already dropped that to 250 from 5000! Speed tests are top notch, however when this was ongoing my speed test dropped and the upload was non existent!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6876c4810425a68d0d01fb05e2f3d35403277094-15-12-2023

 

Hi @T3nshipb,

Thanks for getting back to us here. It would be best to share a live BQM because we can then see your connection quality in real-time as opposed to a singular specific moment in the past.

I've just checked over things on our systems and I'm unable to detect any faults currently that would explain this. Is this issue ongoing for you today?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi Zach, below is the live share. My connection is usually fine but certain times the sky boxes or Netflix crap out (Netflix through sky Q). My main problem is when playing the game Day Z? That spike on graph I sent was when the server launcher was cycling through refreshing the server lists. If my son is on playing COD or Fortnite (via CAT 6 shielded cable) and I load DayZ his ping hits 600 and my game craps out?  Mostly it’s fine and DayZ never used to cause a problem? 
I always had crap Wi-Fi hence why I turned hub 3 to modem mode and bought the ASUS gaming router which helped. I just wondered if maybe noise on the line or a dodgy connection coming into house or in cabinet was causing the issues because it’s only been the last few months?!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b862a584ce76488a938a81752e1c314a31bb84fc

 

 

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @T3nshipb,

Thanks for confirming this, looking at the diagnostics we can run whilst the Hub is in Modem mode, everything shows as okay on the connection, the BQM does have a spike which I can see but for this we would usually advise performing a reboot of said equipment, we would ask to run further diagnostics to remove the Hub from Modem mode.

Joe 

Hi there,

Thanks for looking at this for me. I’m working today however how would I arrange a time to switch the hub to router mode for u as if I switch it over everything in house will lose internet? I’m off Thursday and Friday and could arrange a time for us to do this if appropriate?

thanks

peter

Hi Peter. 

Thanks for getting back in touch with us. We can run further diagnostics, we would need to bring you in for a private message in order to do this.  Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

SmartyUK
Tuning in

Did this get solved?

I have a similar issue whereby a piece of music software I have (Ableton) nukes my network as soon as it’s loaded - moments after I quit the program, the network recovers. 


I can happily use the program online via my phones hotspot so it’s not a data/bandwidth challenge as far as I can see but I’m yet to find a solution that points to a router setting that’s causing this. 

edit: yes I’ve spoken to Ableton support and have turned off all automatic updates and sending of data usage etc to see if this solves it however it’s still an issue 

Hi @SmartyUK 

Welcome to our community forums and thank you for your first post.

Sorry to hear you have been having issues with Ableton and your Network service. We can understand the frustration caused and we want to best help. Is this the only program you are having this issue with? How long has this issue been ongoing? What was discussed when you spoke to Ableton? 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Forgive me, I lost this thread but have re-found. 

I re-posted my Q here: https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-0-crashes-when-using-specific-softwar...