2 weeks ago
I’m extremely disappointed with virgin media but this seems to be a common issue with the company.
We had agreed to a broadband deal and landline deal in June. My mum still uses the landline and we’ve not changed this part of contract. We upgrade our WiFi speed as the WiFi is always shockingly slow. The agent had not mentioned they would be ‘upgrading’ the landline on the new contract. This was NOT an upgrade as it had moved the calls to only free on weekends? I don’t know how this an offer or why in any reason I would want that for why my mum would want this? They’ve been overcharging for a while and I’ve now been told by virgin media they’re charging my mum £190 pound for making a call on Monday.
This is absolutely awful as my mum has recently been advised as unwell and sick. We had informed virgin media of this situation and that is why we needed the best offer for my mum. According to the call agent, we had called because it was far too expensive. We had called because the service virgin media provides is awful. Every time we call, it is never the truth. The bills are never accurate and I find myself calling several times.
No shock, a manager has not called me back and the agent did not help me at all.
My parents are far too sick for them to be changing broadbands and landlines but what choice do we have at this point?
The fact this wasn’t agreed but still went ahead is shocking and the audacity to offer me another deal to keep the landline on weekdays when I never chose to leave it!!!
I expect Virgin Media to look into the calls and provide us these calls, of course we still haven’t heard back.
Please can someone from the team on here look into this as it seems the Virgin media team on calls aren’t bothered about this and do not want to help us.
My parents simply cannot afford a bill so high especially when they’re sick and can barely speak English!! They aren’t able to work and us kids are currently looking after them to the best of our abilities. It is not fair to take advantage of them in this way!!
Any help would be appreciated or advise.
2 weeks ago
@Noname1 wrote:They’ve been overcharging for a while and I’ve now been told by virgin media they’re charging my mum £190 pound for making a call on Monday.
What number range was this call to? (the first 5 digits are fine - please don't post the whole number). Was this a landline or mobile?
And how long was the call for?
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2 weeks ago
Hi,
Thanks for responding. It was another mobile number based in our city in the UK. My mum has always had the anytime bundle on landline as long as she doesn’t go over 1 hour on calls and it’s within the range. She has kept to the rules extremely well over the years. However, Virgin Media had changed it without telling us and moved it to the weekend only.
The call was about 30 minutes.
a week ago
Thanks for reaching out to us @Noname1, and a very warm welcome to our Community Forums!
We're terribly sorry to hear of the issues your parents have been experiencing with the services held with the Virgin Media, and most notably when seeking to understand the billing for the landline services.
Check out the envelope in the top right hand corner for a private message from me.
Thanks
David_Bn