LETTERS saying I've not paid my bill

[albertz11]

Keep getting text messages and letters saying I've failed to pay my monthly bill.. We are now with 02...so why are we getting these letters? I check my mobile account, shows nothing due. Is there two accounts? One for the usage and one for the handset?   I have asked for copies of my agreements but zilch response. Tried phoning but gave up after 35 minutes, what a useless customer support.

[Tudor]

If you previously had broadband and mobile phone with VM, when the mobile was transferred to O2 you should have had advised that there would be two bills, one from VM for the broadband and one from O2 for the mobile. I presume you are not using the Direct Debit system, I am and everything was handled seamlessly. 

[Chris_W1]

Hi albertz11, thanks for the message and welcome back to the community. 

I am sorry to hear that you are getting letters and if the sim has migrated to 02 the handset may still be charged. 

There would be 3 direct debits, one for the Media, the mobile tariff and handset. 

Kind regards, Chris. 

[albertz11]

WHY would there be three direct debits?  Do you people make this up as you go? Why would there be a direct debit for MEDIA?...It's all sorted...I BINNED VIRGIN MOBILE TOTALLY......

[Carley_S]

Sorry to hear that you've since left us @albertz11 

It's sad to hear that we've not been able to support further on this issue and you have decided to leave us.

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.