Managing Your Account - Mobile
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Forum Posts

How do I find my Security key?

Hi,I'm trying to log into my Credit agreement in order to make a payment, but I'm unable to find my security key. I've checked my emails and letters, and I still haven't been able to find it. Can someone help me please? Thanks!

Ally_ by Joining in
  • 2268 Views
  • 5 replies
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Hello Chapwick. Thank you for bringing this to our attention on our Community. Sorry to hear about the issue with your new contract not being honoured. Issues like this are beyond our support scope on here, However from what you have posted I would l...

Gareth_L by Forum Team
  • 209 Views
  • 0 replies
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Hub 3 Trial - Terms and Conditions

This document outlines the terms and conditions which apply if you participate in Virgin Media Hub 3 trial. In consideration of the mutual promises set out in the terms and conditions, Virgin Media and the Participant agree to the following terms. Th...

Kei_M by Community Manager
  • 410 Views
  • 0 replies
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Billing

Hii there thing is I recently join Virgin media about 3 months ago wen I join they said it’s a free activation but wen they send me 2 month bill it comes with 35 pound activation charge I m being ringing n speaking them the answer it’s been done we c...

SardarG by Joining in
  • 281 Views
  • 1 replies
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LETTERS saying I've not paid my bill

Keep getting text messages and letters saying I've failed to pay my monthly bill.. We are now with 02...so why are we getting these letters? I check my mobile account, shows nothing due. Is there two accounts? One for the usage and one for the handse...

albertz11 by On our wavelength
  • 544 Views
  • 4 replies
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Removing default from Equifax

HelloI have a default on my Equifax due to not knowing I had a £27 charge on my account when I moved out in Nov 2021. I only found out about it in July when I signed up for Equifax. It was paid within hours and it is now ruining my credit file. Is th...

Bmg1983 by Joining in
  • 853 Views
  • 4 replies
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Resolved! Account security concerns

Hi, I moved my mobile number back in May due to issues with Wifi-calling.I assumed that would close my mobile account also.But I have just received a personalised text saying "...thank you for calling Virgin Media, you spoke to <name was supplied> .....