Where is the contact phone number?

[sillygoose]

Hi,

I logged in my account online and have been around and a round every branch I can find but still can't anywhere to change my contact phone number!!!
I know Virgin must have one on file because they have sent service fault SMS messages from 'VirginMedia'
The number they are sending to will be going soon so I need to update it.
Thanks

[Cardiffman282]

Mine is at https://www.virginmedia.com/my-virgin-media/account-settings/details 

[sillygoose]

Thanks but nope.. not there

[carl_pearce]

There for me too.

[sillygoose]

Under which heading on that page please?

[Cardiffman282]

Contact details / phone number

*The page can be buggy mind https://www.ispreview.co.uk/index.php/2023/11/customers-of-virgin-media-uk-still-suffering-account-u... 

[sillygoose]

Thanks, but under that I literally have just 'First Name' and nothing else!

And yet as I mentioned, they do know my number... sigh. Another day in 'Virgin Media's Alternative Dimension'

[Cardiffman282 · Accepted solution]

Maybe try another browser to see if you can scroll down further or else just call it in on 0345 454 1111 / 150.

Love the alternative dimension. 

[Alex_RM]

Morning sillygoose,

Thanks for posting, and sorry you've not been able to update your contact number.

So I can help I've popped you over a private message.

Alex_Rm