@JackC96 wrote:
Exactly Graham.
But I have received an email regarding moving home, but the contract attached has a significant price increase and a new 12 month contract. I have not agreed to this and my previous contract (from my previous address) has not expired.
I have spoken to several teams about this now via phone but no one can help or rectify this mistake! Just going around in circles!
I have referred this to the Forum Team on your behalf.
Mistakes happen, I hope this can be resolved for you. Await a response from the Forum Team. May not happen before tomorrow, but they will respond when they can.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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