New to Virgin, and having issues.

[NickP1968]

Hi everyone,

I recently joined Virgin media with the fibre to the house and TV/landline/broadband M500 package.

The equipment and performance has been fantastic so far, but I have one big and extremely basic issue.

I cannot access my account as the number registered on the app is one digit out, it just says services not yet activated when I try and log in.

Basically the registered account number I have from the instillation engineer is different to the one I have on the Virgin media app, so I can't use it.

I have tried many times with the customer service (unbelievably bad 😞) as they don't speak English well enough to converse with.

So I'm stuck unfortunately.

Please help...

[Kain_W]

Hi NickP1968,

Thanks for your post and welcome to the community.

Many apologies for the issues faced with the account, just to clarify have you already registered with us? 

Let us know,

[NickP1968]

Hi Kain,

Yes but the account number is wrong.

I can't change the account number, it's the last digit that is not correct.

Nick 

[Kain_W]

No problem,

Thanks for getting back to us.

So we can investigate this further I've dropped you a PM, the message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM NickP1968,

The details should now be in motion to be transferred to the correct account.

This can take upto 24 hours, do pop back up if you require any further assistance.

Take care,

[NickP1968]

Kain,

You have been a massive help in sorting this out and I'd like to thank you.

Nick 

[Kain_W]

Your very welcome NickP1968,

Thanks for the kind words also.

All the best!