Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Disgusting business model of Virgin

Never ending “game” with Virgin Broadband. let along how bad is connection and customer support. Now they lying and robing us in day light. after, endless waiting on hold, they said that “Missing Appointment charge” wasn't correct and they will refle...

Existing Customer, Upgraded TV Package

Hi All, I have upgraded my TV deal with Virgin this morning to include the Entertainment and Documentaries channels. I have had email confirmation and in the email it states that the activation date would be a week today the 11/06. Would the above be...

Disconnection not processed

As I was moving home at the end of April I spoke to your call centre on 20th April to give notice to cancel my package.Had a nightmare getting through security but after several phonecalls and resetting my app we got there. Agent confirmed that I nee...

G79 by Joining in
  • 3 replies
  • 0 kudos

Can't enter acceptable password

Hi, I'm having the same issue. Won't accept an acceptable password to register for MyVirginMedia. I have used this account on a previous cancelled account, I'm not sure if that's relevant. Please can someone DM me to sort. Thanks

Fraz1 by Joining in
  • 1 replies
  • 0 kudos

£25 Call out fee

Just got my bill which included a £25 call out fee. This was for an additional TV box as part of an upgrade. Tried to cancel the additional TV point but was told the monthly bill would increase by £40per month as it was outside the “deal”As I had no ...

PhilD4 by Joining in
  • 1 replies
  • 0 kudos

Netflix Hacked

My Netflix has had it's email and password changed.Over 2 hours on the phone to both VM and Netflix, to be told a service code is needed and it will take up to 5 days to be sent.  Not happy  

Leaving VM - Moving to USA

In the near future, i will be moving to the USA with my future wife.I have bought proper boxes and tape to return the equipment. But i know I do not want to be waiting "10 years" for your returns bag.I know there will be large bill as i am within the...

tecky7 by On our wavelength
  • 1 replies
  • 0 kudos

Resolved! Credit card no longer being billed automatically

I have been paying my VM bill by VM automatically charging my credit card for years (decades!). Around February I was called by VM and asked if I could pay that month’s bill online because they had issues with their system. Since then no automatic pa...

Xtefe by Tuning in
  • 5 replies
  • 0 kudos