Hi, I have cancelled our services and have been asked to return our equipment which is fair however along with the hub and our tv box, we are being asked to return an additional TiVo box from 10 years ago and no longer have. Does anyone know what the...
Hi Everyone I contacted VM beginning May 2024 when my contract was about to expire. They offered me my same package 350m + anytime calls for almost twice what I’d been paying therefore I said I was leaving (after 30yrs). On the 10th May they called a...
This message is direct to Rachel Barrass and James Hagin!!!! My name is David Gillam I was a virgin media customer up till February 28 2023 however money was taken from my account for 12 months after. However I contacted yourselves about this in Marc...
On 2nd April 2024 I received an email saying my M250 contract ends soon. The price had jumped up from £44 a month, to an increase in March to £48 and then at the end of my contract was going to jump up to nearly £74 a month. On the 13th April I got...
I signed up to a broadband only contract a number of weeks ago. I then received a pre-contract document email and order summary. This email stated further information would follow, such as the contract, and that we would also hear from YODEL regardin...
Hi. Has anyone else been charged for non return of equipment when you HAVE returned it!!!! My son cancelled his contract as he couldn’t afford it, he was sent return labels, he packed it up and dropped it at the nearest pick up point. They say they h...
i need to get my account number as i have lost the welcome letter and do not have any bills. THANK YOU [MOD EDIT: Subject title changed for clarity]
Had my services with vm terminated on 25th May, waited for the returns packaging to send back their equipment. Returned via a Yodel drop off point on 11th June. Checked the tracking number on my receipt from the drop off point on the yodel site...s...
Around 4th May 2024 VM say I should have received my returns packaging. I waited till the 7th May because of the bank holiday.Nothing. I then ordered the returns packaging and still they have not sent it!Today 11th May I have reordered it again becau...
I recently terminated my virgin media account, i sent back the router and set top box i had. I received a email from virgin media that says i had two set top boxes to return, i have only ever had one, i had a set top box replaced by an engineer a yea...
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