Need an email copy of latest bill to change myvirgin media password

[martinjh99]

i can't seem to be able to reset my password for My Virgin Media - When I click Reset Password and put my @blueyonder.co.uk email in it says the following

I can still send and recieve email just fine...

Can I have a copy of the latest bill by email then I can go ahead with the other password reset function? 

Thanks in advance

[Matthew_ML]

Hey martinjh99, thank you for reaching out and I am sorry to hear you are having some logging issues.

Let me send you a DM and we can look at changing the password. 

[Matthew_ML]

Glad we've managed to get the ball rolling on this for you 🙂

[Lee_R · Accepted solution]

Hi @martinjh99  thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R
 

[martinjh99]

Yes thanks 🙂

[Steven_L]

Glad to hear that martinjh99 👍