3 weeks ago
I agree. I have now experienced this twice now. My experience is that my Netflix account, as part of my VM package has been hacked twice. 5 accounts have been set up and language changed to Spanish. My email address has been changed along with password etc. I therefore cannot change any detail. My issue is still outstanding as I reported this to VM via service desks in India and via "BOTs". YesterdayI got billed an extra £10.73 as the "'hackers"'have upgraded to a premium service. VM service desks are ineffective at dealing with this issue and merely pass it on to Netflix. This is learly a breakdown of security between VM and Netflix. VM have stated that I need to wait 10 days for Netflix to deal with. I'm Still waiting. I have written to Lutz Schueler. Yesterday (VM CEO) and copied BBC watch dog as I believe this to be a serious breach of VM security. VM need to call in police / fraud dept to sort out as seemly they cannot rectify themselves. I have been a VM customer for 20 years + and never experienced these type of issues. Long winded note I know but this needs to be taken seriously by VM. Which seemly it is currently not.
3 weeks ago
Hi @Phild111
Thanks for posting and welcome to the community. Sorry to hear of the Netflix issue. I can assure you we do take all issues seriously.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
3 weeks ago
John I don't need to make a payment I need a refund for the £10.73 that VM has charged me