Main Account

[big-luap]

Last year you forced me to change my login email address from ntlworld.com to a gmail account.

The website recognizes this as my login email.

But then states it is not my main account login when I try to view bills.

The website refuses to accept any of my NTLWORLD email addresses for login.

Have been trying to reset an email password for over an hour, but it requests my main account login, which I no longer have any idea what you are accepting for this, after it was changed to Gmail.

[Gareth_L]

Hello big-luap.

Thanks for your post and welcome back to our community.
Sorry to hear about the issue with your email address and logging into your online account.
I’d like to investigate this for you and make sure you can access everything okay.
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L