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Ayisha_B
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Message 31 of 38
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Re: My Virgin password reset issues

All sorted for you! @roryjwalker 

 

Have a great weekend 🙂

Ayisha_B
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RagPudding
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Message 32 of 38
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Re: My Virgin password reset issues

Exact same problem.  Happened keeps happening, very frustrating.  VM have had about year to fix this.

 

Forgot password just send me round and round.

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John_GS
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Message 33 of 38
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Re: My Virgin password reset issues

Hi RagPudding

 

Thanks for posting - have you tried a different browser?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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bms121
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Message 34 of 38
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Re: My Virgin password reset issues

Hi,

I'm having the exact same issues and have reset the password numerous times on different browsers and different computers, and have also cleared the cache of my devices to no avail, this issue has persisted for me for over 2 years with no solution whenever I try to reset my password it just states 

"Some information is missing or incorrectly entered. Please check below and try again." on the page of password reset after answering all security questions.

I can therefore not access my account.

 
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Martin_N
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Message 35 of 38
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Re: My Virgin password reset issues

Hi bms121,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you have had with your online account. 

I have been able to locate your account and would like to see if we can assist with this. 

What I will do first is private message you so we can pass some data protection and proceed from there. 

^Martin

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Jamesmcd100
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Message 36 of 38
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Re: My Virgin password reset issues

Spoiler
 

Absolutely crazy this is.

Exact same issue. Tried on multiple devices, browsers etc. 

Haven’t logged in to my account in god knows when. 

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Akua_A
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Message 37 of 38
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Re: My Virgin password reset issues

Hi @Jamesmcd100,

Welcome to our community forums and sorry to hear you are having issues with your my VM password. We can understand the inconvenience caused and we want to best help.

I have sent you a private message regarding this, Please look out for the purple envelope and provide a response when you can. 

Thanks,

Akua_A
Forum Team



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Akua_A
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Message 38 of 38
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Re: My Virgin password reset issues

Great! @Jamesmcd100.

Please let me know how the log in goes and if you need any further help.

Thanks,

Akua_A
Forum Team



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