Haven’t received my contract email

[LeahDarragh]

Hi, I signed up to broadband a few days ago but haven’t received the welcome email so don’t have an account number. The only email I have is the pre-contract forms. I was also expecting delivery today but have not received this or any communication from virgin media. Any help would be greatly appreciated.

[Kath_P]

Hi PJN_1, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not received any contract documents and that Volt hasn't been added. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[mariadonn]

Hi,

I’m having the same problem. Still no confirmation email but I’m getting other emails from Virgin. Customer service tried to send a copy of the contract but I didn’t receive that either. 

Would appreciate some help 

[Beth_G]

Hi mariadonn

Welcome to the Community Forums! 

I'm sorry to hear you've also not received your contract confirmation email from us. I'll be happy to take a look into this for you.

I've dropped you a PM

[jimmytrouser]

I am having the same trouble with my new account.  I have received the setup box and broadband is up-and-running but my contract has not been emailed.  Seems to be a running issue.  May I have some assistance please.

[Megan_L]

Hi Jimmytrouser, 

Thanks for your post and welcome to our Community Forums! 

Sorry you've not had your Welcome Email yet, we can help get this resent 😊

I'll send you a PM now so we can get this sorted.

Speak soon!

Meg