Haven’t received my contract email

[LeahDarragh]

Hi, I signed up to broadband a few days ago but haven’t received the welcome email so don’t have an account number. The only email I have is the pre-contract forms. I was also expecting delivery today but have not received this or any communication from virgin media. Any help would be greatly appreciated.

[VM-Jon]

Hi @LeahDarragh 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[VM-Jon]

Hi @LeahDarragh 

Thank you once again for reaching out to us here, i understand that this has now been resolved for you. If you need anything further please do not hesitate to come back to us here.

Thank you

[rebphil]

The same thing has happened to me. I'd be really grateful for some help as I can't find anything

[David_Bn]

Thanks for your post on our Community Forums @rebphil, and I'm sorry to hear you've not been in receipt of your contract.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[VM-Jon]

Hi @LeahDarragh 

Thank you once again for reaching out to us here, and thank you for talking by private message. I now understand that this has been resolved for you, if you need anything further, please don’t hesitate to come back to us here. Thank you

[JeffYiu]

I got the same problem as well!!!!

[VM-Jon]

Hi @JeffYiu ,

welcome to the community, thank you for reaching out to us here. I would like to take a look at this for you. So I will send you a private message for some more details. Thank you

[cdj060292]

Hi, same problem for me too. 

[PJN_1]

Same issue here. It has now been 2 full weeks since my broadband was activated, but no contract or account number despite requesting them multiple times. In addition, Volt benefits have not been added.

I would say shocking, but you know, it’s Virgin Media!!!