Call Wait Times

[AManHasNoName]

Evening All,

Just wondering if anyone could let me know what the current call waiting times are for speaking to customer services?

I've tried to call and renegotiate my package several times this week at different times of the day and have given up after 45 minutes each time.  I'm calling the 0345 number from my mobile because I've not got a landline plugged in (don't use it!).

These three tracks are starting to bore a hole in my skull now. I'll dust off my landline and try 150 later but can I expect the same situation there too?

Many thanks in advance for any insight.

[AManHasNoName]

For anyone else wondering, my call was answered after 52 minutes.
Admittedly this was at peak times.
Hopefully this is useful information for others. 🙂

[japitts]

Perhaps we could start a sweepstake.

On second thoughts, maybe not.

[Vikki_M]

Hi @AManHasNoName

Thank you for your post and welcome to our community.

I am very sorry for the hold times, we are experiencing a high volume of calls.

Thank you for the update on your call this evening, has your concern now been resolved?

Please pop back to me when you can. 

[AManHasNoName]

Hi @Vikki_M

Thanks for reaching out. My concern has been resolved.

All the best.

[Paul_DN]

Hi AManHasNoName,

Thank you for confirming your issue has now been resolved, if you do need any further help then please do not hesitate to reach back out.

Regards

Paul.