on 08-02-2024 09:37
When I initially took my contract out the date on it was wrong, I rang up to sort this out within a matter of weeks. I have an email from someone who works at virgin media as proof of this (which states the contract end date is wrong and that I am entitled to a credit for a further 6 months) but shock, I have been charged double and apparently there are no notes on the account so is all my fault !!! Have been with Virgin now for at least 6 years because I love the services they provide however I always seem to have problems when it comes to billing, moving house etc so i feel it may be time to move provider this time!!!
[MOD EDIT: Subject title changed for clarity]
29-02-2024 21:14 - edited 29-02-2024 21:14
Unless you fully explain you problem nobody even VM staff on the board will be unable to help you.
on 29-02-2024 21:27
Oh believe me I have!! However when it gets to the 17th/18th time explaining it gets very frustrating when nothing is still done about it!