Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsReturn equipment address Hi Does anyone have the return address for equipment? I’ve sent it off my old router as instructed but need to check it’s been received. My account is in credit and I keep getting emails to remin...Area Code Hi can I get the Area code please for A96h429 ? House Move - Cannot View Account Has anybody else actually gotten their account properly linked to their new property after a house move? No matter what I do my email brings up my old address/account details. I flagged my move in ...Locked out On 27th Dec my virgin Media account was locked out due supposed security reasons. Have spoken to the help desk on 4 occasions, initially promised it would be unlocked within 48 hours. That came went...Upgrading? I missed a few calls from VM so I had a look on my account. My existing contract from April 2025 to October 2026 is M125 BB and phone. The cost is £29.99 then £34.49 from April 2026 then £65.50 from...Qualtrics - Genuine Survey Request or Positive Feedback Solicitation At 06:34 today 14 Jan 2026 I received an email from "The Team at Virgin Media" regarding a survey triggered by recent complaints activity. "We'd love to hear what you think about your experience. We'...Password problems I have been trying to get a new password for my Virgin media account and to access my Virgin tv go app, I have called Virgin 3 times with no luck, maybe my lack of understanding the agents, but also ...Unexpected Survey Email Received I received an email yesterday from "The Team at Virgin Media <noreply@qemailserver.com>" with subject "Virgin Media: We'd love to hear your thoughts" which starts "Hi NIGEL, First of all, thanks for ...SolvedNo refund on 360 box I took out a new contract with Virgin Media in November after leaving sky and wanted a 360 box instead of a streaming box. The local agent who signed me up said it would cost me an extra £49.95 one o...UK customer support telephone number Does anyone have the phone number to the UK based customer support department? I used to have it and have lost it. Just to be clear. No, I don't want to talk to an AI bot or discuss it via privat...
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