Hi there!I am writing to request your assistance regarding the cancellation of our broadband plan under unforeseen circumstances.Our household has been with Virgin Broadband for a considerable time. Although the account ownership has changed over the...
Hi all, if you can remember Max Bygraves, I'm sure it was him, " Let me tell you a story".I renewed my contract in November last year, I even have an email dated 11-11-2023 14:08 telling me it is all sorted! Minimum contract length 18 months!I'm a bi...
Hi, As embarrassing as it is I was browsing through ppv adult channels and as you know for over 18 content you have to add you pin, even for the freeview items. So as I entered in for what I believed was a free channel, without any warning I was told...
NEED payments collections team asEVERY [REMOVED] NUMBER GOES TO A BOT WHICH CANNOT HELP YOU [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]
Today is my disconnection day I no they can't give a time when everything will go of but my landline has been disconnected but the TV and broadband are still working I assumed everything would just go of at the same time? [MOD EDIT: Subject title...
Hi, Can someone from VM please help?I moved home in April and unfortunately VM didn't cover my new area so had to cancel my package.They said they would waiver the early disconnection fee due to them not covering the area as long as I sent proof of n...
I currently have a package of broadband speed 250 phone line not used since Sept 2023 and miixit tv. Contract due to end at end of year. Rang on 2 separate occasions for broadband only. Told me around 50 quid. Second time didn't listen to what my req...
I recently left virgin media and returned my kit, i sent it back on 03/09 via Yodel in the prepaid packing that was sent to me a few weeks ago.Today, 16/09, i got a text telling me i have been charged £155 because i did not return it/it hasn't been...
I am a tenant with 2 others, our contract has expired this month and our cost is nearly doubling. I am in the process of buying a flat and will move out when that is complete. Am I better off cancelling and getting my housemate to set up a virgin acc...
Tnt sports has been removed from my tv when I renewed online even though my contract clearly states I have maxit tv and tnt sports is advertised as part of the maxit tv package. Customer service on the telephone no help and they directed me to onlin...
