Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

installation cancellation

We want to cancel the installation and after being on the phone for 1 hour and being cut of 3 times, we were told it had been cancelled and confirmation email will follow. no email has arrived, so is it cancelled or do i have to spend all day on the ...

abc11 by Joining in
  • 2 replies
  • 0 kudos

Renewal Dispute

So was offered a new price renewal in July last year at the end of my contract. Thought it was perfect, £56, less than what I'm paying now and no change to service...accepted straight away and received an email confirming this was done amd would star...

watsonLE by Joining in
  • 3 replies
  • 0 kudos

Contract renewal cost

HelloMy contract is up soon and I want to speak to someone about it.  Ideally I would like to get in contact with Callum from the Executive Team.  Hope you can help.  Amanda

Gibbo47 by Joining in
  • 4 replies
  • 0 kudos

def01 error on My Virgin as new customer

Had Virgin installed today and can't access my Virgin app as getting a Def01 error when trying to complete my registration.  This means I can't make any changes via the app.  Have tried the app several times and on other devices etc, but all not work...

incorrect bill - Netflix

Every month I get a bill with an added Netflix subscription. I do not have Netflix!! I’ve asked virgin media to check my account has not been hacked.I was assured this won’t happen again…. This month a bill with 2 x £15.99 charges in 1 month. what is...

Twels by Joining in
  • 1 replies
  • 0 kudos

Virgin Media - Netflix HELP!

Can anyone help?  Virgin Media have charged me for Netflix streaming services which I haven't used.  I have rang them to cancel twice and was refunded last month but have been charged again this month.  Netflix cant help as my email address does not ...

Broadband upgrade has changed TV package

I signed up to a contract in Jan 2023, which has 18 months to run; 350MB plus Maxit TV and phone line etc.  On Friday afternoon I get a text from Virgin offering me the change to upgrade my Broadband from 350MB to 500MB for an extra £4 a month (no ch...

--kyezer-- by On our wavelength
  • 18 replies
  • 0 kudos