Anyone that spoke to retentions, check your bills properly!

[vince19]

I spoke to retention team got my big bundle reduced from 27 to 18 come April the bill is back at 27. Luckily got an email showing the changes and having to fight back to get it reduced. Bit of a headache but it is what it is. Stay vigilant on your bills

[Travis_M]

Hi @vince19 

Thanks for posting on our community forum and sorry to hear about the mishap with your bills.

Have you spoken to our team on 150 or 0345 454 1111 after receiving the new bill? They'll be happy to ensure this is sorted for you. Please keep us updated.

Regards