Managing Your Account - Cable - Page 623

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Why is my final bill more than the promotional rate despite still being in the promotional period?

Evening, Gave notice of cancellation for my Ultimate Oomph package with VM by calling in yesterday, this was 30 days before my promotional rate ends on 21st Nov 2022 as it was due to go up to £139 (currently paying £79 p/m). The customer services rep...

Trying to confirm new contact and price

Hi, I was wondering if anyone could help clear up my confusion, a bit of a stupid question but, I just wanted to make sure I don't end up in a bit of trap...I just put in a request for a broadband speed upgrade. I am a little confused as to what Vir...

Trying to raise complaint and request compensation for broadband downtime

I have been trying to raise a complaint on the VM complaint page, but everytime I register the complaint I get this....Your complaint reference : ****Your complaint will be acknowledged within 48 hours of receipt and we aim to resolve all complaints ...

Lg TV offer complaint

Hi Virgin MediaI ordered the Ultimate Volt Bundle on 30th June this year and opted for the free 43inch LG TV as part of the offer. I was moving back to a previous address which we had rented out whilst away and the tenant also had virgin media packa...

Why can't you let me do things myself?

Not expecting much of an answer to this question but thought I'd get it off my chest...So I've been regularly logging into My Virgin Media lately as I'm currently coming to the end of my contract and I want to see if there's any deals available. Each...

Can't Register for My Virgin Media - "You can't use that password."

When trying to create a new account on https://www.virginmedia.com/my-virgin-media/, I get to the point where I need to create a password, then receive the error message, "You can't use that password. Please choose another."From reading other comment...

verification email not received

Hi,I’ve been trying to log into my virgin media account for a while but each time it makes me verify my email but I am not receiving any of themAny help would be appreciated

Very Disappointed with Virgin Media

I have been a loyal customer for over 15 years. Unfortunately, I had to cancel my account which will be ending in early November. I was told that £36 was the best she could offer when i was paying £34 before. I know many people paying under £25 and ...

Resolved! Change deal before connection

I am due to be connected 29th Oct. There is a better Virgin media deal on offer now Does anyone know if I could change the deal before connection, ie before 14 day cool off even starts, or would I have to cancel and take out the new deal?

Re: 'Full House TV' versus Maxit TV

That is interesting, I just renewed my contract and I see I have Maxit TV and "Kids Pick" on the new contract, but I don't need the Kids Pick as I never watch any of the channels, I think I only have it because it got bundled for free due to me previ...

Virgin Media Virgin Media Community