will i need 2 adapters

[scannerman]

recieved a letter about phone upgrade , went online ordered adapter , do virgin check the account to see how many lines you have and send out the appropriate amount of adapters or will i have to order another , asking as have 2 lines and wasnt sure if adapters are singles or doubles 

[Paul_DN · Accepted solution]

No problem at all, at least you are now aware and have time for us to make sure you have the adaptors.

Regards

Paul.

[scannerman]

got package from virgin media today , but there was only 1 adapter in it not 2 as requested

[Molly_G]

Hey @scannerman,

Thanks for your message - sorry to hear you haven't received the correct number of adapters. 

Just to confirm, have you been unable to order the additional one via the website that you've mentioned previously, or did you order this and it hasn't arrived?

Kind regards,

[scannerman]

i posted about and spoke to Paul_DN and he arranged for 2 to be sent

[Akua_A]

Thank you for letting us know @scannerman.

In this case, I have sent you a private message regarding this.

Please look out for the purple envelope on the top right hand corner and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @scannerman, happy to help.

I will aim to get back to you in the next 3-5 working days.

Have a good rest of weekend!

[scannerman]

thanks for all your help everyone , had phone call today from virgin and he arranged for a technician to post the adapadter through the door , could you just remind me of my switchover date 

[Gareth_L]

Hello scannerman

I can check the switchover date for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_

[Akua_A]

Glad to hear this @scannerman!

Please do not hesitate to contact us if you need any further help 🙂

Thanks,

[scannerman]

what time of day does the upgrade/switchover commence