on 04-12-2021 19:49
Hello,
Starting to see evening packet loss from 2nd December. This is really noticeable in games. Don't have the constant high latency issue that had last year but impact is just as much.
2nd Dec
3rd Dec
4th Dec (up till 19:38)
Note this is with hub 4, was rebooted on the 2nd after experiencing packet loss. There has been work done on our and surrounding roads, which I'm unsure if was related to the fibre but the timing seems a bit too coincidental to not be.
Answered! Go to Answer
on 05-12-2021 12:14
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as some small area faults are not listed on the VM Status pages.
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on 04-12-2021 23:17
Including reboot today.
Great being able to check service status https://care.virginmedia.com/care/check-services
on 05-12-2021 12:14
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as some small area faults are not listed on the VM Status pages.
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on 05-12-2021 17:36
Thanks, did call up, they've said it's a local fault, have an estimated fix of 13th. Also the VM status page is apparently still unreliable since the major outage Thursday.
on 07-12-2021 19:17
Hi @cdsaZMbEH
Thanks for coming back to us. Sorry about the internet issues. I've checked the system and there is an SNR (signal to noise ratio) issue. Fault reference for your records is this F009497968. The estimated fix date is the 13th at 9am. Do monitor the connection after this time and let us know if any further issues.
Best,
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on 25-12-2021 15:45
Yes thanks, actually was fixed on the 8th and haven't seen anything noteworthy since.
on 27-12-2021 16:54
Hi @cdsaZMbEH,
Thanks for your post. Sorry to hear you're still having some issues.
I've taken a look at the account and the outage has been verified as resolved and all your power levels are within the specifications we would expect.
If you feel the issues are more noticeable in games, we'd recommend using a Ethernet cable for a better gaming experience.
Kind Regards,