Password reset

[Oscar109]

Following the recent email outages I have managed to regain all my email accounts apart from my [REMOVED]@virginmail.com which does not recognise the password and tells me to phone in but your system has no facility to handle this and cuts me off. The so-called virtual assistant does the same. Please send a link to reset the password ASAP or phone me on 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Akua_A]

Hi @Oscar109 ,

Welcome back to our community forums.

We are glad to hear you have been able to regain access to your email but one. We want to do our best to help with this issue. I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,