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Unable to reset password

Joining in

Like many others when I am trying to reset my VM password (from Forgot you password) it won't accept any password. How can I fix this please?


Forum Team
Forum Team

Hi @grcuthbertson1 👋

A warm welcome to our Community Forums and thanks for your post. 

Sorry to hear you are having some issues with the password.

Can you confirm you are meeting the below criteria;

•  Be between 8-64 characters.
•  Must start with a letter.
•  Contain at least one uppercase and one lowercase letter.

•  Contain at least one number.

•  Special characters are allowed but not required (e.g. ! # % & @).
•  Cannot contain easy to guess words, usernames, or previously used passwords.

Let us know so we can offer further support if required. 

Forum Team

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