Forum Discussion

d10ng's avatar
d10ng
Joining in
2 years ago

Need WiFi pods, but connect app can't find hub

Connect app can't find my hub 4, there's been no issues with my hub or connections whatsoever. I just need WiFi pods for upstairs rooms. But obviously I can't scan my home. The normal virgin media app can scan my broadband no problem. 

The hub has been restarted and reset and so has the app, on multiple devices. 

 

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    When VM Connect app can not find Hub 4 is usually VPN / Apple Relay / Secure DNS need to be disabled,
    or Hub 4 does have a fault.

    Does the Hub 4 admin menu work i.e. can you login in and see the admin menu ?  
    If not ( white / blank screen ), the Hub 4 has a problem.