3 weeks ago
Is anyone else having trouble this evening? Our emails are failing to send. Have rebooted router and broadband working fine
Answered! Go to Answer
3 weeks ago - last edited 3 weeks ago
If along with the error code 421 there is mention of netreport then:
Go to https://netreport.virginmedia.com/netreport/ and:
Hopefully de-listing will occur sooner rather than later but if not post back here to have the issue flagged to the forum team.
Also consider following the advice here My Virgin media email has been hacked | Virgin Media Help
3 weeks ago
Are you still using mail forwarding services https://community.virginmedia.com/t5/Forum-Archive/Email-not-working-today/td-p/4988231
3 weeks ago
No I'm using Vm email accounts. We are receiving emails at home but still cannot send. I went onto Vm website and managed to send emails from our actual accounts and we received these at home.
3 weeks ago
I have recently subscribed to AVG VPN. Could this be preventing me from sending emails from Outlook?
3 weeks ago
But I don't have AVG on our PC and this has the same problem not sending emails today
3 weeks ago
It would be helpful to see what error code or message is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt in Window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.
FYI if there is no issue then you should see the following output from the curl command:
⋮
> AUTH PLAIN
< 334
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact
Otherwise an unsuccessful result will look similar to the following:
⋮
> AUTH PLAIN
< 334
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied
--
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3 weeks ago
Error code 421
3 weeks ago - last edited 3 weeks ago
If along with the error code 421 there is mention of netreport then:
Go to https://netreport.virginmedia.com/netreport/ and:
Hopefully de-listing will occur sooner rather than later but if not post back here to have the issue flagged to the forum team.
Also consider following the advice here My Virgin media email has been hacked | Virgin Media Help
3 weeks ago
Thanks I did that yesterday after reading other posts with the same problem as me. Is VM trying to get rid of people using email? Too much hassle and they just want to sell broadband and TV? Seems that way as they don't offer email to new customers anymore
3 weeks ago
Probably best to use the time between now and when the next issue occurs to migrate over to another email provider.