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Email not sending

alangigi
On our wavelength

Is anyone else having trouble this evening? Our emails are failing to send. Have rebooted router and broadband working fine

12 REPLIES 12

alangigi
On our wavelength

OK thanks. Our email has now been unblocked. It was blocked due to alleged suspicious activity although we have no idea what this was. We use AVG Antivirus on all devices and regularly run manual scans. No suggestion made to change or update account passwords.  I have responded to request more detail about what this 'activity' was. Many thanks for your help. Without this message board I would have been lost as VM first line and second line support were of no help whatsoever.  Clearly well above their level of knowledge. Thanks again!

alangigi
On our wavelength

Hi Grahham. It's 17 zJune and no the issue is not resolved and many not a few v. Customers have this issue. Just look at the number if different threads and posts! Our PC uses a full, version of outlook and this is unaffected.  People who use android tablets and phones have this issue. I do not use webmail. I have a software version of outlook installed. If I send an email between accounts it can take up to 12 hours to arrive. If I send another the previous only arrives. So the latest email each time is sitting in limbo somewhere! If I go onto vm webmail all the emails are there.

 

alangigi
On our wavelength

Hello Gareth. I have lost count of the number of threads complaining that VM have an email issue. It is now 17 June and it has not been resolved!!!! Have a look at the number of threads if you do not believe me. To repeat again. Our PC with full outlook works fine. My android tablet and phone do not. They have a software version of outlook. I do not use webmail. If I send an email between accounts it can take 12 hours to arrive. If I send another the previous email arrives. Same goes for receipt of external emails. The latest is in limbo somewhere. When another is sent the previous arrives. I think there must be more than 10 vm staff who claim to be trying to resolve this issue. May I suggest the best brains get together and then perhaps you will be able to solve the problem.  Or is it just that vm no longer provide email support as they do not provide it to new customers?