Blueyounder email Unable to log in

[AndrewMc1]

Hi 

Just upagraded my Iphone. I use Outlook to access my emails, i cannot load my blueyonder email, it says Unable to log in etc etc. Everthing it correct and works perfectly on my old phone with same settings?

Thanks 

Andrew 

[Adduxi]

VM have introduced security for new devices.  You will need to setup a new password to access your email on the new phone. Best to migrate away from any ISP email service and use a non ISP email provider, e.g. Gmail or Outlook.

[AndrewMc1]

Thanks, but i wont be getting rid of my Blueyonder email any time soon. 

[AndrewMc1]

I have set up an new email, but nothing has changed, i still cant access my blueyonder email account on my outlook app on my Iphone?

[Graham_A]

Have you gone through the process to generate an app password to use with the email client on your new phone?

https://www.virginmedia.com/help/broadband/manage-email-account

[GDCZUK]

hI Graham_A,

this seems to work on the main email address, however, if you have or had other email addresses associated with  the account, they do not appear in the list when you attempt to change password.  The email addresses show in webmail but they are flagged as having issues,, it's the issues we need to get fixed asap...

[David_Bn]

Thanks for coming back to us @AndrewMc1.

Can you please confirm if you've been able to follow the advice offered by @grahama to generate a new app password?

Thanks,

David_Bn

[Graham_A]

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@GDCZUK wrote:

hI Graham_A,

this seems to work on the main email address, however, if you have or had other email addresses associated with  the account, they do not appear in the list when you attempt to change password.  The email addresses show in webmail but they are flagged as having issues,, it's the issues we need to get fixed asap...

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Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email