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Virgin won't let me cancel.. what do I do?

Faye93
Just joined

on ‎17-10-2023 12:59

I phoned the virgin customer services and selected the moving home option, I was on hold for 10 minutes and the line just cut off. 

I phoned the virgin customer services again and this time selected the remove a service option, I was on hold for 50 minutes only to be told the customer service agent didn't have the authority to cancel my contract and I'd have to call back tomorrow. 

Today I tried the chat bot. It's been 45 minutes since the bot said 'you're in a queue'. I've had no response to further messages. 

I'm moving home into a house which already has WiFi established. I just want to cancel my contract. Any ideas?

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2 REPLIES 2

carl_pearce
Community elder

on ‎17-10-2023 13:00

By post, recorded:

https://www.virginmedia.com/help/cancel-virgin-media

 

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Cardiffman282
Knows their stuff

on ‎17-10-2023 15:04

Faye do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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