on 14-06-2021 13:25
Hi
Picture goes on and off constantly but only for a couple of seconds done a re-set made no difference
bit of a pain
Any ideas?
Thanks
Answered! Go to Answer
on 14-06-2021 19:37
I've moved the thread to the V6 board 🙂
Have you tried another HDMI port on your TV and/or another HDMI lead? Sometimes the simple checks can help.
Do you have problems with VoD content? If it is a video/HDMI issue, I'd expect all output to be affected. If not, I'd be interested in any specific channels.
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on 14-06-2021 13:37
First thing's first - which box do you have? Some of your past posts refer to a V6, but you've posted in the TiVo board and the 2 boxes are different. Check at https://www.virginmedia.com/help/virgin-tv-box if you're not sure and want to compare them.
Second... is this happening on... live TV? In which case which channels (including SD/HD)? OnDemand? Recorded programmes?
Does the sound drop out at the same time? Is this a new problem - how long have you had the issue?
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on 14-06-2021 18:55
Hi
Its a Virgin V6 Box
It loses picture and sound on both Live TV and watching recorded programs but seems to happen more frequent when watching a recorded programs
It has been doing it for about 3 weeks but happened so little i was not to bothered but it is getting worse and can go on and off 6 or7 times in about a minute
Have tried doing a re-set but no change.
thanks
rgds
kevin
on 14-06-2021 19:37
I've moved the thread to the V6 board 🙂
Have you tried another HDMI port on your TV and/or another HDMI lead? Sometimes the simple checks can help.
Do you have problems with VoD content? If it is a video/HDMI issue, I'd expect all output to be affected. If not, I'd be interested in any specific channels.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 15-06-2021 09:04
Hi
Will try these suggestions and get back to you .
Thanks
Rgds
Kevin
on 16-06-2021 13:28
on 30-06-2021 20:04
Hi
Tried swopping HDMI leads and different ports on the TV fault still present but only when i am playing back a recorded program.
Rgds
Kevin
on 30-06-2021 20:13
Hi @Kevreb,
Thank you for getting back to us with some more details on this.
I am really sorry to hear that the issue is ongoing. To clarify, does the sound and picture disappear for a few seconds and come back with an error message appearing at any point at all? If it does, can you please confirm what the error message is? Feel free to provide a photo of it for us.
Thanks,
on 30-06-2021 20:18
I'd also be interested in whether any programmes/recordings from any specific channels are affected?
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on 01-07-2021 10:19
Hello Kevreb
How are things looking now
Any chance of a photo at all
Sop we can get this resolved
Gareth_L