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Solid Orange light on V6 box, no TV

Captain3
Just joined

on ‎18-06-2021 14:14

I had a new V6 box installed yesterday, all was working fine last night. 
 But today I have a solid amber light on the right (the power light) and no Tv!!

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎18-06-2021 14:33

Hi Captain3,

Has the V6 also been rebooting?

Can you see any menus?

Check all your cabling especially the white coaxial.

An amber (orange) light to the left of the Virgin Media logo (solid or blinking) means you don’t have full network connectivity.

To ensure your V6 is connected to the hub  go into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Make sure the test doesn't fail.

After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

You could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎18-06-2021 16:30

@Captain3 wrote:

I had a new V6 box installed yesterday, all was working fine last night.

Just to clarify incase the forum team do end up picking this up - when you say you had a new V6 installed yesterday, was this an additional box or a fault replacement?

I only ask because all new-TV installs since December 2020 have been to 360.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎21-06-2021 09:20

Hey @Captain3,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

I'm sorry to hear of the issues that you're having at the moment, I have been able to locate your account and can see that you have managed to get a technician booked to resolve this issue.

 

Please keep us updated on how the visit goes.

 

Regards,

Steven_L

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