Problems with TV

[Stellablue]

Usual issue of poor signal, taped programmes not playing, error messages etc. Last time this happened I needed an engineer. It’s been getting worse over last two weeks. My last nerve is past frazzled and is now tired and fed up. 

[japitts]

Could you explain the issues you're having with your TV service?

Any specific error codes you're getting, and when you're getting them, would all be useful.

[Hayley_S]

Hello @Stellablue,

Welcome back to the community page, thank you for posting on here.

I am sorry to see your Tv services are not working.

I have located your account, I can see an issue on the equipment but I will need to bring you into a private message to discuss it further.

Please look out for a plum envelope at the top right of your page.

Many thanks,

[Stellablue]

The problems with TV is mainly due to poor signal to V6. Engineers can rectify this but it doesn’t last that long unfortunately. Will likely need another engineer visit. I was provided with boosters but they are incorrect. I will need to request replacement. 

[Zach_R · Accepted solution]

Hi @Stellablue,

I can see that my colleague has stated that they have sent you a private message to discuss this matter further.

If you haven't done so already, please respond to them there and we can provide some further support for you.

Thanks,
 

[Hayley_S]

Hello @Stellablue,

Thank you for talking to me in a private message.

I do hope everything is okay now, let me know how it goes.

Many thanks,