Problems with Apps especially All4 on V6 Box

[Snootyooty]

I have been having a lot of trouble with Apps on my V6Box . Especially All4. Have been trying to watch Hill Street blues and some episodes start but then freeze either with a frozen picture or a black screen or black screen with sub titles. I cannot watch on my TiVo box as there is no All4 app. I have a smart tv and it is fine on there. Have rebooted v6 box and hub.

Any ideas?

[Snootyooty]

Thank you japitts. 
I had a black screen with Netflix.

On BBC iplayer I was trying to watch Five bedrooms. 
Every time I went to start the episode it came up with a dark screen that said skip trailer but it would let me skip trailer and I couldn’t clear it. Two hours later I managed to watch Five bedrooms!

Many thanks.

[japitts · Accepted solution]

Well the C4 episodes you mentioned earlier in the thread also played fine on my V6.

So you have a problem with your box by the sounds. You have tried restarting haven't you? Using Home > Help & Settings > Clear or restart.

If you've tried that and it's failed, then it'll be time for VM to intervene with a tech visit.

[Snootyooty]

Thank you japitts,

Sorry for the delay in replying.

I am glad that you were able to watch the episodes of HSB that I cannot.

I have tried restarting. I have tried everything possible but still no joy.

Virgin are sending one of their guys to take a look on Wednesday. So hopefully he will have a solution to my All 4 etc apps!

Thanks again for all your help.

Kind regards,

[Vikki_M]

Hi @Snootyooty

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you have been having with the All4 app.

Has the latest advise from @japitts resolved the issue for you?

Please pop back to us when you can.