No HDMI output on Virgin 360 Box

[hobinch]

Got this a few months back, had a storm & disconnected the box from power. 

After reconnecting I've had no HDMI Output at all

I've tested the HDMI Cable with another cable,

Tested the TV with other devices and the TV HDMI input, have also tried restarting. Plugging it back in and everything and on another monitor.

Anyone got any ideas? 

[Alex_RM]

Hi hobinch,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the box, are you able to send a screenshot? Any errors messages?

Are all other connections secure?

Alex_Rm

[Roger_Gooner]

If the box has ben disconnected for a period of time, say some weeks, it will become deactivated.

[David_Bn]

Good Afternoon @hobinch, are you possibly able to provide us with any updates or further information, following the responses posted to this matter?

Kindest regards,

David_Bn

[hobinch]

There isn't really much to show, TV / Monitor i've tested on doesn't display anything other than their is no output.

All connections secure and tested.

[hobinch]

It was disconnected for all of about 9 hours most, so shouldn't be this.

[Kath_F]

Hi hobinch, 

Thanks for coming back to us on this one. 

Apologies to hear that you've had no output on the 360 box since you had a storm. 

I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

hobinch,

Thanks for coming back to via private message to confirm your information. 

Checking things this end, I can see there is no output so we will need an engineer to come and replace the box. I have booked you in for the next available engineer appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit after 24 hours have passed, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
• The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment, you can do this online or via the My VM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email. 

Lets us know how the appointment goes. 

Take care.