Need to book an engineer

[lostmariner]

I just added TV to my broadband package. I tried to book an engineer when I ordered it but it didn't seem to work so I received the quick start package. I need to change where the line comes into my house as the tv splitter cable isn't long enough. Could you arrange for an engineer to visit to move my line please.

[japitts · Accepted solution]

The quickest way to arrange this will be to call in (150 from a VM phone, or 0345 4541111 from any other phone)

Otherwise, VM staff should be along to arrange this, but it might take a few days. I'm assuming this is quite a recent QuickStart install?

[Kath_F]

Hi lostmariner, 

Thanks for your post and welcome to the Community. It's great having you on board with us. 

We can certainly get an engineer visit booked in for them to get the new equipment installed for you. In order to do that, I will need to confirm your address. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi lostmariner,

 
Thanks for coming back to via private message. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.

[lostmariner]

Hi Kath,

Thanks for organising that so quickly. Much appreciated.

[Martin_N]

You're welcome lostmariner. 

^Martin