360 Box Nightmare

[Glenn1012]

Hello, set up the 360 box yesterday which took far too many hours to do. These are the current issues I could not resolve:

'connection problems CS9006' 'channel failed CS2004' 'Recording failed due to signal loss' Could not watch any programmes live only managed to watch a bit of sport 'from the start.' Again clicked on the Premier Sports app in order to subscribe but no the all too familiar 'oops' message appeared.

Beginning to look a lot like a TV free Christmas.

Help anyone please?

Thank you

[roy247 · Accepted solution]

Error CS9006 will be your network connection, how is the 360 connected to your hub wi-fi or ethernet cable, if it's connected by wi-fi try using a ethernet cable. If you go to Settings and System what do the Diagnostics say about the signal strength.

CS2004 could be a faulty coax cable to the 360 or just a bad connection, have you tried reseating the coax cable.

[newapollo]

I couldn't find CS9006 on the /virginmedia.com/help/check/tv-error-codes page, however it does show up on the Stream box error page <here>   which suggests it may be a problem with an ethernet cable. (screenshot below)

[Glenn1012]

Thank you to both. I could not see your answers until now as I cannot connect to the server at home on my laptop as I would normally do despite my original router functioning as it should (plus Virgin website telling me there is no problem with broadband connection in my area). This issue has coincided with the 360 box install I dare say.

Since installing the 360 box on Saturday I've tried connecting through wi fi & via ethernet cable multiple times (using my router wi fi address & the wi fi address that is on the new hub that came with the 360 box). 

At the moment I have the coax cable (from the wall connection) attached to the new hub. The ethernet cable connected to the hub and the 360 box. On screen I selected 'continue to TV' but I still cannot watch live TV.  

[roy247]

Hi Glenn1012,

The coax cable should connect to both the hub and the 360 box by using a splitter, it needs to connect to the 360 box because that is how it receives live TV. 

You refer to your original router, was this also a Virgin hub. Have you had a chance to check the 360 box diagnostics to see your signals readings.

[Glenn1012]

Hello Roy247, thank you for that.

No, I do not have a splitter.

Yes the original router is a Virgin hub. Unfortunately I cannot check the 360 box diagnostics re signal readings until early evening today.

It could be then that the splitter may solve the issue?

Thanks for your help

[roy247]

Hi Glenn1012,

If this is a new installation give Virgin a call and ask for a manned installation it should be free with a new installation.

I thought the new self installation kit included a cable that had an in built splitter.