Why can’t I connect to Sky bet on 4G

[stevelowe]

I connect to Sky bet in the house on WiFi but when out I can’t connect.

[Graham_A]

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@stevelowe wrote:

I connect to Sky bet in the house on WiFi but when out I can’t connect.

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@stevelowe  Have you checked your Virgin Mobile settings to check if parental controls have been turned off?  If they are on this may be blocking betting sites.

[Vikki_M · Accepted solution]

Hi @stevelowe

Thank you for your post and welcome to our community. 

I am sorry to hear you are having some issues connecting when not at home.

I can see @Graham_A has given some good advise around checking the parental settings.

Has this resolved the issue for you?

If not, could you please let me know if the issue only happens with that particular site? Or if this happens with other sites/apps?

Please pop back to us when you can. 

[stevelowe]

Issue not resolved. It’s only the Sky bet site that I have issues with

[Vikki_M]

Thank you for the update @stevelowe

Are you getting an error message when trying to log in?

If so, what is that error message please?

Please pop back to us when you can. 

[stevelowe]

 

[Vikki_M]

Thank you @stevelowe

Could you please delete the cookies and cache on Safari and try again?

If that doesn't work, please can you try a different browser?

Please let me know how you get on. 

[stevelowe]

Hi Vikki

still no joy!

[Ayisha_B]

Could you try the Sim in a different device to see if you get the same issue?

[stevelowe]

Tried in a different phone. Same problem.