Virgin Mobile credit agreement

[WK2]

Hello, I need to resend both emails containing Credit agreement number , and
security key.

I tried via info line but they couldn't help me - After an hour of hanging on the phone I gave up and ended up here

Please help

Regards

WK

[Zach_R]

Hi @WK2,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some trouble getting a hold of your Credit Agreement Number. This will be found on the initial emails sent to you when agreed to the loan agreement. Do you still have a hold of this?

If not, would you mind confirming what number your dialled to discuss this with the team, and what it is that you're looking to do? Are you wanting to make a payment?

Thanks,
 

[stneotstom]

How do i find out how long i have on my device plans

[David_Bn]

Thanks for reaching out to us @stneotstom and a very warm welcome to our Community Forums!

If you have access to your original E-Mail at the point of sale of the handset this will contain a security key that will allow you to log to obtain the desired information in via this portal.

Thanks,

David_Bn

[WK2]

Hello
No, I don't have these @, I tried to recover these @ - I couldn't
I came across information on the login page that these @ can be sent to me again, but I have to call the numbers provided - I only wasted an afternoon, I was sent from department to department.
Searching the internet I came across this forum and I hope you will help me resend these @

Regards

WK

[Steven_L]

Thanks for coming back to us WK2, I would be happy to help get these details sent over to you but first we would need to pass account security via private message that I will drop over in a moment. Please look out for my message and we can get started. 

Kind Regards,

Steven_L