Virgin Mobile

Resolved! Wifi no longer visible on London underground

Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]

Issues receiving OTP text messages

Hi All, We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress. Thanks Mod Team

Receiving calls abroad from a third country

My plan says it is free to receive calls when abroad. But is that still the case if the call is from a third country? I want to receive a call in Turkey, from Australia on my UK Virgin pay monthly mobile.Any help, much appreciated!

Resolved! Data in europe

Hi there, like to ask question, planning to travel on cruise in europe Mediterranean area, can I use my data without get charge extra, or look for a data card TIA

Resolved! Virgin Mobile - call divert

Hi I am trying to find how I can divert my Virgin Mobile number to another mobile number wjen Virgin Mobile is not available on android 13.Basically I cant get a VM signal at work or at my daughter's or at my sons houses. I have a VM esim and another...

VM mobile cancellation

In part due to needing a new phone, I have now switched networks from VM to EE. I have already had my existing phone number transferred to the new network.My VM contract had expired and I was on month-to-month rolling. Do I need to do anything furthe...

MyRates discount on 0845 numbers?

I get the MyRates discount as an employee. I haven't got access to the intranet at the moment but I just made a huge mistake and called an 0845 number instead of an 0345 number. Can anyone tell me if the MyRates discount covers calls to 0845 numbers?...

Order parked

Hi,I recently ordered a new contract and phone on Tuesday 23rd. The order has been parked since with no contact from you team to discuss what the problem is.I phoned customer service but they said there was nothing they could do and a member of the t...

Order parked for days on end

My current mobile phone contract order remains parked for over 5 days. This is the 4th order I have placed over the course of 9 days, the previous 3 orders having been "cancelled" for an unknown reason. Not even once during this whole frustrating p...

O2 migration - soft lock

Tried to enable roaming on my phone for a trip to Cyprus. Phone has a soft lock enabled which won't be removed until after the O2 migration. So here we are in Cyprus for my son's wedding unable to use the phone. Virgin mobile customer services said ...

Can't book phone repair

My Samsung Z Flip3 has had increasing screen problems. This morning the main screen itself finally stopped working. I am trying to book a phone repair on the mobile.virginmedia website but after filling in the check list for self help and being promp...

Mobile Data - Terrible Coverage

My mobile data coverage is terrible as soon as I leave the house and need to use my phone not on wifi I can rarely use my phone with no issues [MOD EDIT: Subject title changed for clarity]

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