How do i find out how long i have on my device plans

[Lwilliams5]

I had two mobile device contracts with virgin mobile. The sims have switched to O2 but I am still paying for the devices through Virgin. How do I find when these end because anything mobiles just redirects you to O2 who are only managing the sim card

[Gareth_L]

Hello Lwilliams5.

Thanks for your post and welcome to our community.

As the device plans are over 48 months most customers tend to forget the logins to access the plans. Not to worry though we will be able to arrange for the details to be sent to you by email for both devices.

We will need to take some details from you by a private message before these are sent.

If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L
 

[AlMcD007]

Hello I have the same problem  I have tried ringing  and Ive been cut off three times - also the number 0345 602 4420 just says someone called me today ! 

i need my contract details and  agreement details so I can log in as i need to know how much I owe on my device thank you 

[Ayisha_B]

Hi @AlMcD007 

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you were cut off. I can assure you this is never intentional.

You should have received two emails from us when your agreement was first taken out. These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

Please can you check your email inboxes, including their spam/junk folder, to see if anything comes up under these subject lines?
 

[AlMcD007]

Hello Alisha 

I have checked my emails and there are no emails coming back for that search and I usually  keep everything 🙂 

can someone send them out again please ? 

[Vikki_M]

Hi AlMcD007

Thanks for your reply.

I'll send you a private message now so I can help further.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Leejackson7]

Hi. I am also having this problem. Every time I phone I kept getting out thought to the wrong department was on hold for ages then speaking with so many different people. 

All I need is the log in details. Please can you let me know how to get these. Thank you. 

[Beth_G]

Hi Leejackson7

Thanks for your post, welcome to the Community Forums. 

Sorry to hear you're struggling to find out your credit loan agreement details! I'll pop you over a private message.

[chorks]

Hi

I'm having the same problem. I can't log in to my virgin mobile account to check my contract.

Log in details would be great. Thanks

[Alex_RM]

Hi chorks,

So I can help I've popped you over a private message to get a few more details from you.

Alex_Rm