Forum Discussion
Hello Lwilliams5.
Thanks for your post and welcome to our community.
As the device plans are over 48 months most customers tend to forget the logins to access the plans. Not to worry though we will be able to arrange for the details to be sent to you by email for both devices.
We will need to take some details from you by a private message before these are sent.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Hello I have the same problem I have tried ringing and Ive been cut off three times - also the number 0345 602 4420 just says someone called me today !
i need my contract details and agreement details so I can log in as i need to know how much I owe on my device thank you
- Ayisha_B7 months agoForum Team
Hi AlMcD007
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you were cut off. I can assure you this is never intentional.
You should have received two emails from us when your agreement was first taken out. These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.
Please can you check your email inboxes, including their spam/junk folder, to see if anything comes up under these subject lines?
- AlMcD0077 months agoJoining in
Hello Alisha
I have checked my emails and there are no emails coming back for that search and I usually keep everything 🙂
can someone send them out again please ?
- Vikki_M7 months agoForum Team
Hi AlMcD007
Thanks for your reply.
I'll send you a private message now so I can help further.
Please look out for the envelope in the top right of the page and pop back to me when you can.
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