Forum Discussion
I also have the same Issue. I took out a 3 year device plan in October 2021 ( I think) and have searched my mailbox for anything from YourAccount@virginmedia.co.uk several times and found nothing. I might have received info in the post back then, but I left a lot fo stuff when I moved. My email address has also changed. Please can someone help?
- Matthew_ML5 months agoForum Team
Hey mollismollis, thank you for reaching out and I am sorry to hear this, also a very warm welcome to the community.
Let me send you a DM and we will take a look at this.
- Shibby08016 days agoJust browsing
Hi there,
I am also still having the same problems and can't seem to resolve this. I gave up after 5 months and trying and continued to pay the monthly fee. That said, I want to just pay this off in full so I can forget about this and get this taken from my credit file.
Could someone please contact me directly to advise what I need to do as I'm facing the same problems as everyone else, can't login to Virgin, can't get any sense from O2 and yet I am still paying £25 a month.
Please help.
- Kath_P16 days agoForum Team
Hi Shibby080,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having issues getting things resolved. Depending on whether the payment is being taken for a handset or a tariff, will depend on who can help.
If the payment is being taken in relation to a device, you'd need to log in here to view your agreement, payments and end date. If you're unable to log in due to forgetting your details, let us know and we can send a security key reminder. To make a payment in full, you can speak to the team on 0345 602 4420. They are open Tuesday to Saturday, 10am to 7pm.
If the payment is in relation to an O2 SIM tariff, you would need to contact O2 directly. You can view their contact details here.
Many thanks,
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