Forum Discussion
Hello I have the same problem I have tried ringing and Ive been cut off three times - also the number 0345 602 4420 just says someone called me today !
i need my contract details and agreement details so I can log in as i need to know how much I owe on my device thank you
Hi AlMcD007
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you were cut off. I can assure you this is never intentional.
You should have received two emails from us when your agreement was first taken out. These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.
Please can you check your email inboxes, including their spam/junk folder, to see if anything comes up under these subject lines?
- AlMcD0077 months agoJoining in
Hello Alisha
I have checked my emails and there are no emails coming back for that search and I usually keep everything 🙂
can someone send them out again please ?
- Vikki_M7 months agoForum Team
Hi AlMcD007
Thanks for your reply.
I'll send you a private message now so I can help further.
Please look out for the envelope in the top right of the page and pop back to me when you can.
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