Hello I have the same problem I have tried ringing and Ive been cut off three times - also the number 0345 602 4420 just says someone called me today !
i need my contract details and agreement details so I can log in as i need to know how much I owe on my device thank you
Hi AlMcD007
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you were cut off. I can assure you this is never intentional.
You should have received two emails from us when your agreement was first taken out. These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.
Please can you check your email inboxes, including their spam/junk folder, to see if anything comes up under these subject lines?
