Forum Discussion

Lwilliams5's avatar
Lwilliams5
Joining in
7 months ago

How do i find out how long i have on my device plans

I had two mobile device contracts with virgin mobile. The sims have switched to O2 but I am still paying for the devices through Virgin. How do I find when these end because anything mobiles just red...
AlMcD007's avatar
AlMcD007
Joining in
7 months ago

Hello I have the same problem  I have tried ringing  and Ive been cut off three times - also the number 0345 602 4420 just says someone called me today ! 

i need my contract details and  agreement details so I can log in as i need to know how much I owe on my device thank you 

Ayisha_B's avatar
Ayisha_B
Forum Team
7 months ago

Hi AlMcD007 

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you were cut off. I can assure you this is never intentional.

You should have received two emails from us when your agreement was first taken out. These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

Please can you check your email inboxes, including their spam/junk folder, to see if anything comes up under these subject lines?
 

  • AlMcD007's avatar
    AlMcD007
    Joining in
    7 months ago

    Hello Alisha 

    I have checked my emails and there are no emails coming back for that search and I usually  keep everything 🙂 

    can someone send them out again please ? 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      7 months ago

      Hi AlMcD007

      Thanks for your reply.

      I'll send you a private message now so I can help further.

      Please look out for the envelope in the top right of the page and pop back to me when you can.