Security Key

[CorallM]

Hi, I am trying to find my security key from a contract loan agreement set up with yourselves back in Aug 2022. I don't seem to have ever  received this as I have all emails saved from the order still and this was never sent to myself. I would like to view my loan agreement and outstanding amounts due and I cannot do so without please could I have help.

Just to confirm I have searched everything under YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. Please check your email inboxes, including your spam/junk folder. 

Thanks.

[Lee_R]

Hi @CorallM thanks for posting and welcome to our community.

Sorry to hear you're unable to locate your security key. And for any inconvenience this may be causing. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R