Pixel 6 with WiFi calling

[RobWatson]

• I have a pixel 6 with WiFi calling. I have turned o on WiFi calling in settings, but when I try to make a call, it says that I'm not connected to a network and tells me to connect to a WiFi network. I am already connected to my WiFi network.  Please can you tell me what I'm doing wrong? 

[BenMcr · Accepted solution]

Unfortunately the Pixel 6 does not support Virgin Mobile's version of WiFi Calling.

Although even where you do have a device that supports Virgin Mobile's WiFi Calling it needs to be active on the SIM as well as the device to work, and that's not always the case. Customer Services can check and activate the service on the SIM.

[cancunia]

A slightly old thread, so I wondered if things have changed since the switch to O2?

Does WiFi calling now work on Pixel phones, in my case specifically the Pixel 4?

Thanks

[enlli]

The present switch to O2 won't change things as it only involved use of their signal.

However, throughout this year Virgin users will be moved to O2 proper and become O2 customers. O2 do offer WiFi Calling on the Pixel 6.

Not sure where Virgin stand with this phone, but WiFi Calling will need to be switched on at account level before it can be switched on in your phone.

[cancunia]

Thanks for the info. What is the best way to contact VMobile to get a definitive answer about WiFI calling on the Pixel 4?

[enlli]

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@cancunia wrote:
Thanks for the info. What is the best way to contact VMobile to get a definitive answer about WiFI calling on the Pixel 4?

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Probably best waiting for a member of the forum team on here. Customer Services are not reliable when it comes to answering 

[cancunia]

Yes, I've had a similar experience with Lebara, ASDA, Smarty & others. In fairness, the first line support people get given a script to read from and have no idea if what the script says is correct.
I'm now wary of joining any mobile provider without knowing for sure if WiFi calling will work.

[Natalie_L]

Hi cancucia, 

Thank you for posting to us here on the community. 

I am very sorry but currently the Pixel 6 is not listed as supported for WiFi calling. 

If this changes, we will be sure to update you here. 

Thanks, 

[cancunia]

Thanks for the confirmation, in my case it's the Pixel 4 that I'm interested in, but am guessing it's the same answer?

Unfortunately, the link on what devices support WiFi calling do not work, at least for me!

https://www.virginmedia.com/help/mobile/wifi-and-4g-calling

[Natalie_L]

My apologies cancunia, yes I can confirm the Pixel 4 is also not currently compatible sorry. 

Are you able to try the link on a different browser or device to see if it works? 

Thanks,