on 08-01-2020 14:17
Hi All,
I have just tried putting my new Virgin Sim into my iPhone, it searches for a signal but then just has empty bars, as if there is no service. I cant make calls, text or use data.
Settings-General-About recognizes it is a virgin sim, but says network none.
Answered! Go to Answer
on 18-01-2020 09:24
Hi SaikGaming
Thanks for posting. My apologies about the SIM issue. Sounds like a new SIM is needed. I'll PM you now so I can get some details.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 10-01-2020 14:52
Thanks for posting SaikGaming.
I'm sorry you're having issues with using your Virgin Mobile service. Can I ask if you've previously used another SIM in the handset? Alternatively do you know if the Virgin Mobile SIM will work or not in another handset?
Regards
Lee_R
on 10-01-2020 18:39
Hi,
I have tested the sim and can confirm it is not working in another device either.
on 11-01-2020 16:46
Hi SaikGaming,
Thanks for coming back to us.. The devices you've used, are they either Virgin Media phones or unlocked to any network?
Kind regards,
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on 11-01-2020 20:25
They are regular unlocked devices bought direct from the manufacturer.
on 12-01-2020 13:59
Can you factory reset the device for me and then try the SIM again?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-01-2020 07:38
Hello,
I have tried resetting my iPhone, but the sim still will not work. I have also tried the sim in a Android 10 device, factory reset, and it doesn't work there either.
on 18-01-2020 09:24
Hi SaikGaming
Thanks for posting. My apologies about the SIM issue. Sounds like a new SIM is needed. I'll PM you now so I can get some details.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 07-02-2020 14:48
Hi,
I have just swapped my SIM card as requested by Virgin and after putting it in it's saying 'No SIM card No service' yet when I ask for help EVERY phone is listed but not mine - Experia Z. I think it's the case of inserting the card incorrectly but I'm unable to find out HOW to insert it
on 09-02-2020 14:12
Hi Dragon63,
Thank you for your post.
Can I confirm has the sim card been activated?
^Martin