Mobiles not working

[lucadam]

Have three moves with virgin, this morning none are able to receive texts or calls and no internet, can't seem to see anything about an outage, any one else having this problem

[enlli · Accepted solution]

Checking for outages will depend on which network your Virgin phones operate, either EE or Vodafone

Sound very much like the network is down in your locality 

[baldswine]

Two of our phones stopped working this morning. No data or 4G. Account says no data left but this is untrue. Cant get through to Virgin. 45 min queue on chat bot. No answers on social media or web. Various friends have same issue. Trying to find out what the heck is going on.

[KevinM1]

No 4G since last night and unable to make or receive calls or access my account. Using landline to get through to Virgin, where recorded message states a few people are having trouble.

[KevinM1]

Having the same trouble since last night. Unable to make or receive calls, including to Virgin using mobile or to access account.. Land line help number says small number of people may be having problems, but very long wait to speak to anyone..

[Martin_N]

Hi lucadam,

Thank you for your post. I'm very sorry to hear about the issues you're having with your Mobile service. 

We are aware of an issue with Mobile services and are working to get this resolved as soon as possible. 

^Martin