Could this saga ever get worse, well of course it could and of course it did. I really don't understand why Virgin & O2 have so go their knickers in a twist.
First I'm or should I say my husband is sold BOLT, which when the ONLY SIM arrived and not the FAMILY Two deal, I realised it was wrong, besides I don't want a new hub unless it comes with a man who will go up a ladder at get down the CCTV cameras (don't ask) SO I CANCELLED eventually. wow I was requested to return the hub - DONE. Got the message as in CANCELLED - but of course I was charged. Then I spent FOREVER, yet again trying to sort this out, was told they carried out a refund and I AGREED THEN to cancel the standing order (you know you don't want to remain with an open contract then get into the murky waters of the cancellation not be registered) was the account refunded, of course not.
Back to the two Virgin family SIMS, @ £8 each discounted by £2 = £14. Now the idea was that my husband who is with Virgin\contract monthly Mobile for £6, would then get his PAC code and cancel his contract, now being on Virgin family plan, with me, as we are VIRGIN MEDIA CUSTOMERS. Originally going back to Telewest! that is how long we have been with Virgin.
But guest what, NO THAT IS NOT ALLOWED. First my pay as you go, I decided that I would just go with the new SIM and its number THROW AWAY MY MobiWire that Virgin gave me, complete with SIM probably the £70 credit. So back to my husband. Three operators later, more faffing around that you could ever imagine. NO WAY WOULD THEY TRANSFER THE old NUMBER. It simply can not be done he was told. So, they then went into his account which was another problem, as the there is his MOBILE ACCOUNT\different email, My mobile account & I'm the registered VIRGIN MEDIA account holder, which has the same blueyonder email address. So after actually getting into his mobile account, confirming over and over again our ID fiddled with his account and transferred the new FAMILY VIRGIN SIM to his MOBILE ACCOUNT from my mobile account. Job done, NO - his phone then went dead, up to then he was using his phone, with the NEW FAMILY SIM. But they had told him to wait. So he waited - DEAD PHONE. I said put the OLD SIM BACK IN - which he did and guess what IT WORKED. So now he has TWO SIMS registered on his account.
I have absolutely no idea now, how much we are being charged is it
£6 for his original contract \ original number
£8 on his mobile account for the new SIM number that is WHAT?? can anyone tell me
£8 on my mobile account with my Pay as you go phone.
NO £2 discount, well or is there? If so where? So far I have not been charged on my bank account to work out what exactly THIS TIME, THEY HAVE DONE.
SORRY VIRGIN, your staff follow some sort of flow chart. They go around in circles, they frustrate the simplest of tasks.
To be honest all this kicked off about last Thursday (now Monday) We shall have to phone and find out, exactly now what has happened. Perhaps the need of a physical SIM wasn't necessary. I was thinking in 'concrete' terms to make life easy to comply with Virgin Media family plan, that is the link on my Virgin Media Mobile account & the need to be a Virgin Media Customer (t.v. package etc) which my husband was not the registered name.
