So I moved house a couple of weeks ago. Everything fine on Virgin Media side, but the day of the move I got an email from VM saying they’d disconnected my Netflix. I thought fine it’ll reappear that day or the next day. But 2 weeks later and I am still showing as paying my Netflix by credit card and not Virgin Media bill.
Support at Virgin Media are of course not grokking the problem. They just say I have Netflix on my account so all is good. And they just want to help me with logging in to Netflix…
Any thoughts here on what has happened and what I can ask support to do, before I have to go, yet again, for the complaints process?
